Warranty & Return Policy
Warranty
All Case Good Furniture includes a 1 year manufacturer warranty, unless stated otherwise.
All Mattresses over $599 Include a 5 or a 10 Year warranty. *Depends on the particular company*
If you have any questions please call (289) 396-8892 or (905) 388-6886 for any further information before you purchase.
Returns
NO REFUNDS OR EXCHANGES ON DELIVERED ITEMS.
1. You may cancel & get a refund on your order with 48 Hours of purchase. *Only applies to non delivered orders*
2. If items have been delivered there are NO REFUNDS OR EXCHANGES
3. Any Cancellations after the 48 Hour period are subject to a 25% restocking fee.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@decorfurniture.ca
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
If you receive an item and it turns out to be damaged please send us an email with images of the damaged items to info@decorfurniture.ca within 48 hours of receiving your order. We only replace items if they are defective or damaged. The customer will be responsible for any shipping charges for exchanges under warranty. In order to get any parts exchanged under warranty the customer will need to ensure that it is in its original packaging. Return Address for exchanges: 1600 Stone Church Rd E, Hamilton ON L8W 3P9, Canada.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 1600 Stone Church Rd E, Hamilton ON L8W 3P9, Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
