Privacy policy

Privacy Policy

Effective date: September 2, 2026

Decor Furniture & Mattress (“Decor Furniture,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit decorfurniture.ca, communicate with us, visit our showroom, place an order, request delivery, or otherwise interact with our business.

1. Personal information we collect

Depending on how you interact with us, we may collect:

  • Your name, billing address, delivery address, email address, and telephone number.
  • Order information, including the products purchased, delivery instructions, order history, and customer-service communications.
  • Payment and transaction information. Payments are generally processed securely by Shopify, payment processors, or financing providers. We do not normally receive or store your complete payment-card number.
  • Information provided when requesting a return, cancellation, refund, warranty claim, repair, or other assistance.
  • Account information, communication preferences, and marketing preferences.
  • Website and device information, such as your IP address, browser type, device type, pages viewed, referring website, and activity on our website.
  • Information used to prevent fraud, protect transactions, and maintain the security of our website and business.
  • Any other information you voluntarily provide to us.

2. How we collect information

We may collect personal information:

  • Directly from you when you make a purchase, contact us, visit our showroom, complete a form, or request customer service.
  • Automatically through cookies and similar technologies when you use our website.
  • From Shopify and from service providers involved in payments, financing, delivery, fraud prevention, website operation, analytics, advertising, or customer support.
  • From suppliers, manufacturers, delivery providers, or other parties assisting with an order or warranty claim.

3. How we use personal information

We may use personal information to:

  • Process payments and complete purchases.
  • Confirm, prepare, deliver, install, or arrange pickup of an order.
  • Communicate about product availability, delivery scheduling, backorders, substitutions, or other order matters.
  • Respond to questions and provide customer service.
  • Administer cancellations, returns, refunds, repairs, and warranty claims.
  • Verify identity, prevent fraud, protect transactions, and maintain security.
  • Operate, maintain, analyze, and improve our website, products, services, and customer experience.
  • Personalize content and measure the effectiveness of advertising.
  • Send promotional communications where you have consented or where otherwise permitted by law.
  • Maintain accounting, tax, business, and transaction records.
  • Meet legal, regulatory, insurance, safety, and dispute-resolution obligations.
  • Protect our customers, employees, business, property, and legal rights.

We limit our collection and use of personal information to purposes that a reasonable person would consider appropriate in the circumstances.

4. Consent and communication choices

We obtain consent where required by applicable law. Consent may be express or implied, depending on the nature and sensitivity of the information and the circumstances in which it is collected.

You may withdraw consent for optional uses of your information, including promotional emails, by using the unsubscribe link in an email or contacting us. Withdrawing consent does not affect information already processed and may be subject to reasonable legal, contractual, or record-retention restrictions.

Even if you unsubscribe from marketing, we may continue sending necessary transactional communications about an order, delivery, payment, warranty claim, account, or customer-service request.

5. When we share personal information

We may disclose information only as reasonably necessary to operate our business, complete transactions, provide requested services, or comply with the law. Recipients may include:

  • Shopify, which hosts and supports our online store.
  • Payment processors, banks, and financing providers.
  • Delivery companies, freight carriers, installers, and pickup providers.
  • Product suppliers and manufacturers, including for availability, fulfillment, repairs, replacement parts, and warranty claims.
  • Technology, hosting, cloud-storage, security, fraud-prevention, analytics, advertising, and customer-service providers.
  • Accountants, insurers, legal advisers, and other professional advisers.
  • Government authorities, regulators, law-enforcement agencies, courts, or other parties where disclosure is required or permitted by law.
  • A purchaser, successor, or adviser in connection with a proposed or completed sale, financing, reorganization, or transfer of all or part of our business, subject to appropriate protections.

Service providers are permitted to use information only as necessary to provide their services or as otherwise allowed by applicable law.

We do not sell personal information for money.

6. Shopify and payment services

Our store is hosted by Shopify. Shopify processes information about customers and visitors to provide its commerce services. Shopify may process information in Canada, the United States, and other countries where it or its service providers operate.

Payments and financing may be governed by the separate privacy practices of the selected payment processor, bank, or financing provider. We encourage you to review their policies before using those services.

7. Cookies, analytics, and advertising

Our website and service providers may use cookies, pixels, and similar technologies to:

  • Keep the website and shopping cart working.
  • Remember preferences.
  • understand website traffic and performance.
  • Prevent fraud and improve security.
  • Measure advertising and display more relevant content.

You may be able to control certain cookies through your browser settings, cookie controls provided on our website, or other device settings. Blocking some cookies may affect website functions, including the shopping cart or checkout.

8. Processing outside Canada

Some service providers may process or store personal information outside Ontario or Canada, including in the United States and other jurisdictions. When information is processed in another jurisdiction, it may be subject to that jurisdiction’s laws and may be accessible to its courts, governments, or law-enforcement authorities.

We use reasonable measures appropriate to the circumstances when engaging service providers that process personal information on our behalf.

9. Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy or to satisfy legal, accounting, tax, warranty, fraud-prevention, insurance, and dispute-resolution requirements.

Retention periods may differ depending on the type of information and the nature of the transaction. When information is no longer reasonably required, we take appropriate steps to delete, destroy, or anonymize it.

10. Security

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information in our possession or control.

However, no website, network, electronic transmission, or storage system is completely secure. We cannot guarantee absolute security, but we will respond to suspected privacy or security incidents as required by applicable law.

11. Accessing or correcting your information

Subject to applicable law, you may contact us to:

  • Ask whether we hold personal information about you.
  • Request access to personal information in our possession or control.
  • Ask how your information has been used and disclosed.
  • Request correction of inaccurate or incomplete information.
  • Withdraw consent for optional uses of your information.
  • Ask a question or make a complaint about our privacy practices.

We may need to verify your identity before responding. In limited circumstances, applicable law may permit or require us to refuse access or retain certain information. If that happens, we will explain the reason where legally permitted.

12. Children’s privacy

Our products and services are intended for adults. We do not knowingly collect personal information directly from children without appropriate consent. If you believe a child has provided personal information to us improperly, please contact our Privacy Officer.

13. Changes to this policy

We may update this Privacy Policy to reflect changes to our business practices, services, technology, or legal obligations. The revised policy will be posted on our website with an updated effective date.

Material changes will apply prospectively unless otherwise permitted or required by law.

14. Contact our Privacy Officer

Questions, access requests, corrections, or privacy complaints may be directed to:

Privacy Officer
Decor Furniture & Mattress
1600 Stone Church Road East
Hamilton, Ontario L8W 3P9
Canada

Email: info@decorfurniture.ca
Telephone: 905-388-6886
Website: decorfurniture.ca

We will review privacy concerns and respond within a reasonable period. If you are not satisfied with our response, you may also contact the Office of the Privacy Commissioner of Canada or another privacy regulator with jurisdiction over the matter.

Nothing in this Privacy Policy limits any rights or remedies available under applicable privacy or consumer-protection law.