Shipping & Delivery

We deliver to serviceable addresses throughout Ontario. Delivery options depend on the order, product availability and destination.

Free local delivery

Free local delivery is available in Hamilton, Waterdown, Ancaster, Caledonia and Dundas. Eligibility is based on the delivery address provided at checkout.

Free Ontario delivery on orders $999+

Orders of $999 or more qualify for free standard delivery to serviceable Ontario addresses. For orders under $999 outside our free local delivery area, a delivery charge applies and will be shown or confirmed before the order ships.

Remote or limited-service postal codes, difficult-access locations and upgraded delivery services may require an additional charge. If one applies, we will disclose it before shipment.

Estimated timing

Many in-stock items are ready for delivery or pickup in approximately 2–3 weeks. Special-order, backordered and supplier-stock items can take longer. Any timeframe shown is an estimate rather than a guaranteed delivery date.

We will contact you if there is a meaningful change to the expected timing. With your approval, available items may be delivered separately from backordered items.

How orders are delivered

Orders may be delivered by our local team or by a third-party freight carrier. Tracking is provided when the carrier makes it available. Standard delivery is to the accessible delivery point arranged for the order and does not include assembly, moving existing furniture, removing doors or railings, or modifying the home unless those services were expressly purchased.

Before delivery

Please measure doorways, hallways, elevators, stairways and the intended delivery path before ordering. Keep the path clear and ensure an adult is available to receive and inspect the order during the scheduled window.

If delivery cannot be completed because no one is available, the address is inaccessible, or the item does not fit through the available path, a redelivery or restocking charge may apply.

Inspecting your order

Please inspect items at delivery. If you notice damage, a missing piece or an incorrect item, note it with the delivery team or carrier when possible and contact us promptly with your order number and clear photos. Reporting visible issues within 48 hours helps us investigate quickly, but this request does not limit rights or remedies available under applicable law.

Showroom pickup

Pickup is available from our Hamilton showroom after we confirm that the order is ready. Please bring the order confirmation, valid photo identification and a suitable vehicle. Customers are responsible for safely securing pickup items; damage that occurs after an order leaves the showroom is not delivery damage.

Delays and address changes

Weather, supplier delays, carrier capacity and other events outside our control may affect timing. Contact us as soon as possible if the delivery address changes. Address changes can affect eligibility, cost and timing.