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Shipping & Delivery

Shipping policy

FREE LOCAL DELIVERY ON ALL ORDERS. Areas considered local: (Hamilton, Waterdown, Caledonia, Stoney Creek, Winona, Dundas, Ancaster, Hannon and Burlington). All deliveries outside of this area will be subject to a delivery Charge. 

All in Stock Items usually take between 1-2 weeks for delivery/pick up. Out of stock items are usually shipped within 3-8 weeks. Please contact us for inquiries on ETAs.

Due to the COVID-19 Pandemic we are not delivering items inside your home. Items will be delivered to your door-step or can be prepared for a curb-side pick up. 

Please remember delivery times can vary during this pandemic. We will contact you within 1-2 days of receiving your order to update you regarding the time of delivery. 

Delivery times will vary based on location. See below for details (business days):

Province
Time
Ontario
7-14 Days
Quebec
7-14 Days
British Columbia 10 - 18 Days
Alberta 7 - 14 Days
Manitoba 7 - 12 Days
Saskatchewan 6 - 8 Days
Nova Scotia 5 - 10 Days
New Brunswick 5 - 10 Days
Prince Edward Island 6 - 8 Days

 

These delivery times are based on metropolitan areas, if you live in Rural area we cannot guarantee you delivery. We use a third party delivery service for orders made outside of the GTA. We are NOT responsible to put the products inside your home or to assemble any products. 

Drivers cannot remove doors, door jambs, casings, moldings, railings or make any alterations to your home to deliver or fit any products into your designated location.

We are only responsible for delivering your new furniture. This does not include moving or replacing your existing furniture nor does it include assembly of any items. By agreeing to the Delivery Terms set forth you are giving Decor Furniture & Mattress delivery team permission to contact you VIA phone call, text message or email. 

We will contact you in advance to confirm the scheduled delivery date and time. An adult must be present during your delivery window to accept/inspect your items and to sign the invoice. All products purchased from Decor Furniture & Mattress are brand new and sealed in factory packaging and cardboard boxes. Most items require light assembly. All products include the tools and instruction needed for assembly and are packaged with the item inside the boxes. The customer is responsible for any assembly that is required and to discard any packaging or boxes. 

If you have any questions please email us at: info@decorfurniture.ca


PICK UP

You must bring your order confirmation and piece of I.D. 

Please remember that it can take 7-10 business days in order to prepare your order for pick up

Please be sure that the size of your vehicle will accommodate the size of the products being picked up. We are not responsible for loading the product or the safe transportation of the product to your home. Damage that occurs during transit is not covered under warranty nor can we accept returns on the merchandise should any damage occur during transit.